Terms & conditions

Please take the time to read these terms and conditions carefully, as it contains important information on Island Holistic Healthcare and how we use, collect, store and share personal information and legal information on accessing our services. It outlines your rights and how to contact other relevant organisations and us in the event you have a complaint.

Island Holistic Healthcare is the trading company name, run by Kelly Cameron-Clifton. Registered office: Greenways, Priory Drive, Seaview, Isle of Wight, PO34 5EA. Telephone: 07449836460

Privacy & cookie statement

Island Holistic Healthcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified by when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Island Holistic Healthcare may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from the 28th of December 2023.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement on the website in question.

Your rights

GDPR statement: To comply with the general data protection regulations, it is necessary for Island Holistic Healthcare to check whether or not you consent to the retention of your personal details (or up until you ask us to remove them), and to send you information or communication by email, post, or telephone.

Personal information that may be collected by Island Holistic Nursing

Name, address, date of birth, email address, registered general practitioner, and relevant health and medical information.

Security

Island Holistic Healthcare is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and management processes to safeguard and secure the information we collect online. Island Holistic Healthcare will never share your personal information without gaining your consent first. Any information shared will only ever be used for relevant health-related purposes.

Controlling your personal information

If you have previously agreed to Island Holistic Healthcare using your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us at kelly@islandholisticnursing.com or info@islandholistichealthcare.com. You may request details of personal information that we hold about you. If you have any questions about your privacy, your rights, or if you wish to contact Island Holistic Nursing, please do not hesitate to get in touch. If you believe that any of the information Island Holistic Healthcare holds on you is incorrect or incomplete, please get in touch as soon as possible in order for us to correct it.

Complaints

The UK GDPR also gives you the right to lodge a complaint with a supervisory authority, with the Information Commissioner’s Office (ICC), who are the supervisory body in the United Kingdom, and can be contacted at https://ICO.org.uk/concerns or you can telephone 0303 123 1113

Legal information

Island Holistic Healthcare is committed to providing safe and effective care in line with the Nursing and Midwifery Council’s (NMC) code of professional conduct. In order to access our services, you must be registered with a general practitioner in the United Kingdom. Island Holistic Healthcare does not cover seeing children under 18 years of age, dealing with obstetrics, meningitis, prescribing or aesthetics.

Payment & cancellation policy

Payments are to be made on the day of your appointment either by card, BACS payment or cash.

Please give at least 24 hours’ notice for cancellations. For appointments cancelled without 24 hours’ notice, a 50% payment of your appointment cost is required, except in exceptional circumstances.